ocr: Executive Producer Paul H. Earl and Publisher CD Solutions, Inc. Primary Author Howard McQueen Mcqueen and Associates CD Solutions authored the Case studies, Glossary, and Internet Resource Center sections Programming, and Yale Marc Interface Design Marc Multimedia Contributors Jean DeMatteo John Munnell Karin Ashe McQueen & Associates Drew M. Celley Carrie Hurley colleen Hurley Ellen Wiedenbauer CD Solutions, Inc. Peter Lowy Business Communication, Strategies